Serving as India’s biggest and most trusted cryptocurrency exchange platform, CoinDCX will now provide 24×7 support assistance service to its wide customer base, announced Sumit Gupta, co-founder and CEO, CoinDCX. With the new service onboard, crypto lovers can reach out to the exchange platform at any time irrespective of their trading hours or time zones.
You asked. We deliver.
— Sumit Gupta (CoinDCX) (@smtgpt) June 24, 2020
The important news was circulated in the Indian crypto community through a post on the exchange’s official Twitter handle as well. The post read:
📢 We are launching 24×7 support assistance starting from today.
🔄 It doesn’t matter whether you are trading after hours or you are in a different timezone.
Reach out to us at any time.
Read our blog for more details – https://t.co/4VZCJdlS8o
— CoinDCX: India's Largest Cryptocurrency Exchange (@CoinDCX) June 24, 2020
The team at CoinDCX exchange has released the new 24×7 support service to enrich the customers with a user-friendly interface, which allows them to enjoy hassle-free trading at their convenience. The users can take the expert help from the exchange team through web tickets and emails irrespective of their place and zone.
According to the blog post, core services like onboarding, ticketing, and Fiat/INR management will be given 24-hour support assistance by the team experts. The users willing to contact through Telegram/Chat can now do so from 6:00 AM to 11:00 PM as per the changed timings. To bring ease for first-time customers, the platform has streamlined the onboarding process by reducing the long waiting hours. The instantaneous registration and 5-minute-long KYC verification are likely to encourage more participation from the Indian crypto lovers.
CoinDCX has affirmed that the constant requests from the users made the team come up with the full-day long assistance service for trading queries. The new features will work as a supplement to the existing support service without compromising its quality. Day-to-day problems popping up regarding deposits, withdrawals, and security concerns will receive an immediate response at a lightning-fast speed.
Recently, the exchange launched its highly anticipated educational platform, DCX Learn, to aid the traders in making informed decisions. The solution offers the correct data and information about crypto feeds to help the investors in enjoying a successful run.