From pixels to profit: Metaverse’s impact on business and society

Metaverse is a network of immersive digital worlds powered by technologies like artificial intelligence, augmented reality, virtual reality, Blockchain, and the Internet of Things. People in the 3D virtual space can connect with others to create and play games, shop, and work.

Currently, the metaverse is still in its speculative stage, where only a few tech giants are working to build metaverse-like experiences, including live concerts, workspaces, and virtual fashion shows. Essentially, it is a place parallel to the real or physical world where users can spend their digital lives on the internet.

Various businesses leverage metaverse technologies to conduct live events and conferences, offering a comprehensive VR (virtual reality) experience with active participation and networking options. The metaverse not only elevates customer engagement through enhanced entertainment options but also infuses innovation into business promotions using virtual items and branded experiences. It enables companies to craft captivating 3-D marketing strategies, ensuring global customer captivation and interaction.

What are the key trends driving the metaverse? 

Several key trends are driving the growth of the metaverse, creating a virtual world full of endless possibilities and opportunities.

A study, delivered by Dr. Salvatore Monaco and Dr. Giovanna Sacchi, called “Travelling the Metaverse,” highlighted that the metaverse has great potential to be a valuable tool to advance tourism research via interdisciplinary research projects and virtual collaboration.

According to the research, what drives the metaverse is the increased levels of immersion and interaction that provide unprecedented benefits to the people, allowing them to enter an immersive and fully functional metaverse world where they can enjoy both virtual and real-world environments. More specifically, the tourism and food marketing sectors are the current key fields for experimenting with the metaverse, which may have additional elements capable of powering tourism beyond physical areas.

Another study by Murat Yilmaz, Emer O’Farrell, and Paul Clarke, called “Examining the Training and Education Potential of the Metaverse,” talks about the great potential that the metaverse holds in delivering enhanced practical alignment in education and training programs.

However, currently, more metaverse-compatible features and functions are expected to be developed by practitioners. The study also explores the benefits and challenges of using metaverse technologies for the next-gen SAFe training.

The metaverse’s impact on business

Metaverse has created new business opportunities in entertainment, real-world and virtual-world real estate, marketing and sales, healthcare, online education, manufacturing, and finance, impacting almost every sector globally. Businesses have witnessed the metaverse as a novel way of engaging with their customers and creating new opportunities for growth and development. It also dominates businesses in virtual spaces through virtual concerts, remote collaboration, and improved customer engagement.

The metaverse offers unparalleled new ways to engage customers with unique experiences, enhancing brand awareness and trust. Customers in the metaverse can walk through digital collections, observe artisans at work, and even digital to try out the latest collection. Metaverse is associated with blockchain technologies, augmented reality, and virtual reality that represent a collective digital shared space, merging digital and physical realities where users can socialize, interact, and create. Brands can also find new avenues to connect with their target audience.

Companies globally use the metaverse to explore better ways of interacting with customers, colleagues, and creatives worldwide. It provides a more genuine and engaging collaboration, enabling companies to improve their workspaces and establish virtual offices globally. Collaborating in the metaverse enhances innovation and creativity, offers worldwide access, boosts customer interaction and connection, and lowers collaboration costs.

Venkata Karthik’s review article, titled “Impact of Metaverse and Advanced Technology on the Enterprises,” discusses how the modernization of digital technologies and automated work in management simplifies business processes. With AI, businesses entering the metaverse space can offer customer satisfaction, give relevant responses, and analyze customer issues to reduce the company’s overhead costs and expand their capabilities. 

Professor Vamsi Krishna’s journal “Investigating The Effects Of The Metaverse On Businesses” outlines the steps people may require to enter the virtual world and manage the repercussions within their companies. The effects that the metaverse has on the way companies carry out their businesses are inevitable.

Read more about the latest metaverse news.

The metaverse’s impact on society

Alan Murray and Jackson Fordyce’s study (2023) reveals that 50% of Gen-Z and Millennials find online experiences meaningful alternatives to in-person interactions. Metaverse platforms like Second Life and Decentraland have successfully developed first-functioning digital replicas of the real world, cultivating new spaces for social interactions and fostering cross-cultural collaboration.

Marc Schmitt’s article “Metaverse: Implications for Business, Politics, and Society” discusses how the Metaverse offers virtual classrooms, immersive educational and learning experiences, access to learning resources, and potential for innovative learning approaches across geographical boundaries. The ability of the metaverse to simulate physical world experiences provides learners with practical skills and hands-on training without any risk and prepares them for a digitized future.

The development of the metaverse has implications for how companies or businesses work across different sectors. Some key benefits of the metaverse are talent acquisition, collaboration, and remote work. According to Accenture, 2022, many businesses have started new services and products that are easily and globally available, offering opportunities for community belonging and building without requiring physical proximity.

Challenges and opportunities

One of the biggest threats to the virtual world is cyber threats. The metaverse may allow cybercriminals to leverage new touchpoints for exploitation because of the ever-expanding surface of attacks. The associated financial loss and societal unrest. AI-backed security systems can be tricky as they can be used to fight against cybercrime as well as used by cybercriminals. Issues such as these make safety and privacy in the metaverse a persistent challenge.

The metaverse raises questions about societal values and norms, increasing ethical considerations surrounding online behavior, boundaries between the virtual and real world, and digital identity. Additionally, there are various risks associated with the metaverse, such as missing protocol and technical standards that enable monopoly building, overdependence on the metaverse, the risk of excluding specific societal parts, and non-ethical artificial intelligence that serves as the main steering and development tools for the developer’s economy.

The development of governance and regulations surrounding the use of metaverse and geopolitical tensions pose a great challenge in the building of a global metaverse ecosystem. Governments have been proactively regulating digital technologies and the internet to prioritize social stability, national security, and state control by following a centralized approach.


Metaverse is revolutionizing the way people do business, creating unparalleled opportunities in the process. It is to transform and disrupt different sectors by bridging the gap between the virtual and real world. Although the technology may seem to be a far-off possibility, it is already being used by businesses from different parts of the world. It presents one of the most promising arenas of economic opportunity for digital and Web3 technology users that has excellent potential to contribute over $3 trillion to the global GDP by 2031. However, while the metaverse opens up a variety of opportunities, users experience several ethical concerns, such as socioeconomic inequalities, privacy, identity control, and accessibility.

Roxanne Williams

Roxanne Williams has recently joined as a market reporter for CryptoNewsZ - the 24/7 crypto news site, where she produces recent stories, technical analysis and price updates on world's leading cryptocurrencies.

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