Facebook in a recent is reported to have acquired the AI-based bot startup known by the name Servicefriend. This acquisition is to provide to Calibra\u2019s customer service. Calibra is the Libra\u2019s digital wallet, Facebook\u2019s newly proposed cryptocurrency.\r\n\r\nOn September 19th, an Israeli newspaper highlighted the news about the acquisition. Facebook says that it wishes to reach the consumers who are untouched by the crypto wave and offer them financial services to facilitate the accessibility of Calibra through an exclusive app along with the WhatsApp and other Messenger apps.\r\n\r\nServicefriend is a startup that offers artificial intelligence-based chatbots that can possibly imitate human intelligence, fathom abilities, and emotions to the extent that customers for once will forget that they\u2019re interacting with a bot. It writes on its official website:\r\nWe are thrilled to share that Servicefriend is now moving to the next chapter of our exciting journey. Over the past four years, we managed to stand out and build a great platform for brands to deliver excellent experiences at scale over WhatsApp and Messenger. Our mission to transform the way business interact with people and to let people communicate with businesses as they do with their friends has always been our raison d\u2019etre.\r\nIn previous news, it was affirmed that Facebook\u2019s Calibra wouldn\u2019t be functional in certain social markets, like India. A representative Facebook said:\r\nThe libra blockchain will be global, but it will be up to custodial wallet providers to determine where they will and will not operate. Calibra won\u2019t be available in U.S.-sanctioned countries or countries that ban cryptocurrencies.\r\nFacebook, although backed the acquisition with a vague statement:\r\n\r\n\u201cWe acquire smaller tech companies from time to time. We don\u2019t always discuss our plans,\u201d a Facebook spokesperson said.\r\n\r\nA number of people, like Arad, along with co-founder named Shahar Ben Ami, and one more have updated their workplaces to Facebook\u2019s digital wallet, over their LinkedIn portfolio. The update came this month implying the recent closing of this acquisition.\r\n\r\nFacebook, however, hasn\u2019t confirmed exactly what will their proceedings with the startup look like, but it\u2019s anticipated that there will be a rush in building a bot or a bot network that rests on the customer service front of Calibra.\r\n\r\n\u201cWe are here for you,\u201d writes Calibre over its welcome page, promising 24-7 customer support through WhatsApp as well as Messenger.\r\n\r\nServicefriend has previously worked with Facebook in making \u201chybrid\u201d messenger bots for certain firms to enable human teams with options of scalability over messaging apps. For one of the Messenger bots made for the firm, Globe Telecom based out in the Philippines, it was able to get the \u201cagent hours\u201d reduced to less than 20 for every 1,000 customer engagements.\r\n\r\nHaving its customer support on Calibra will help Facebook build and enhance its credibility. Hence the proceedings need to be meticulous to ensure no issues arise with customers, partners, or regulators.